Chatbot Common Terminology
Chatbot or intelligent bots or just bots, you may call them whatever you wish to. Gradually, they are becoming an integral part of our daily life. Because of its capabilities to get integrated with almost any messaging service say it WhatsApp, Facebook messenger, Snapchat, etc. they are becoming more and more known to us. As many of us want to learn about chatbots and the way they function, I thought it would be good to share the common terminology used in chatbot development. So, here we go. Intent : It's a unit of work you intend to perform using the bot. It could be ordering pizza, checking your bank account balance, reserving a seat in your favourite restaurant, etc. Utterance : Example phrases, to understand the Intent, is called utterance. Bot will then use AI to able to understand the phrase. For each Intent we generally train the bots with 10 to 15 Utterances. Bot should still detect phrases which are not part of Utterances and respond to them as it i...